Returns for Credit Policy

a. A 20% freight, handling/repacking and processing fee will be applied to all Credit Returns (being 20% of the “wholesale value” of the product returned, which is calculated on the GST-exclusive price that Aeroklas Asia Pacific Group (AAPG) sold the product to the distributor).

b. No product will be accepted for credit adjustment without prior authorisation from AAPG Head Office. To facilitate this, a Warranty Request form found on the Warranty Portal, must be completed, and submitted to AAPG for approval.

c. For a product to be accepted for credit adjustment it must be returned to AAPG in an unused state and saleable condition.

d. A Return Authority (RA) form will be forwarded, authorising the return of the product from the distributor to AAPG. A Copy of the RA must be attached to the product. AAPG’s freight carrier should be used to return the product.

e. No Claims will be recognised after 60 days from date of invoice.

f. Product purchased in Special Order are not acceptable for credit.

g. Product under the invoice value of $50.00 are not acceptable for credit.

h. Acceptance of the product means the acceptance of these conditions.

a. Product transported by AAPG’s nominated carrier should be received by the distributor, undamaged. If for some reason this is not the case, then the distributor should accept the delivery and do the following: -

i. Write on the con note ‘RECEIVED DAMAGED’ and asterisk * against the damaged product and retain a copy of this to send through with the claim.

ii. Take photos of the damage.

iii. Complete the Warranty Request form found on the Warranty Portal adding the photos to the claim and the signed con note, or a photo of the electronic copy signed. This must be done within 24hrs of receiving the damaged product.

b. Once the claim is logged the Warranty Administrator will then contact the distributor to organise a RA and replacement product. AAPG will cover the cost of freight if the product is to be returned to AAPG.

a. All product received by the distributor should match the delivery docket that come with every shipment. If for some reason product is missing or an item has been incorrectly received, then the distributor must:

i. Write on the con note ‘MISSING’ or ÍNCORRECTLY RECEIVED’ and asterisk * against the product and retain a copy of this to send through with the claim.

ii. Take photos of the shipment delivered.

iii. Complete a Warranty Request form found on the Warranty Portal within 7 days of the delivery being received.

b. Once the claim is logged the Warranty Administrator will liaise with the Warehouse Manager to confirm stock levels and signed Proof of Delivery. If:

i. stock levels are incorrect, the missing product will be sent on the next shipment free of charge.

ii. An RA will be raised for the return of product that has been shipped incorrectly.

iii. stock levels are correct, your request will be forwarded on to the customer service team to review.

c. No shipping enquiry will be investigated after 7 days of the delivery being received.